Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Europe Shipping Rates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
Austria & Germany	3-5 business days	€0
Rest of EU	3-5 business days	€8.00
Europe outside EU	2 to 5business days	€15.00

 

North America Shipping

We offer free shipping to North America (continental United States and Canada)

 

Shipping option	Estimated delivery time	Price
Canada	3-5 Business Days	€0
United States	3-5 Business Days	€0

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount subject to our return policy. Please email us at support@impetrogear.com if you want to return a product.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@impetrogear.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@impetrogear.com .