Politique de remboursement

If you are not satisfied with our product, please send us an email at customerservice@impetrogear.com with the subject line "Refund Order # Number" Within 30 days of your purchase, and we will issue a full refund. We will try to make it as easy as possible, with free return shipping.

How Refund Process Works:

  • The Customer needs to contact us via email to apply for a refund.
  • The Customer needs to take the picture of an item and attach it to an email to verify.
  • Please email us at customerservice@impetrogear.com with the subject line "Refund Order # Number."
  • The product should be in its original condition to get approval for a refund.
  • Once the refund is approved, We will provide the address of our warehouse to ship the product back to us. We will pay for shipping.
  • Please Make a note; this process can take 15 to 20 days.
  • Once we receive your package, we will issue a refund to the original method of payment used.

We will provide a full refund under the following circumstances:

  • Exchange of an item
  • Customer mind change
  • Faulty Or Broken Item
  • Damaged on arrival
  • Wrong Product Delivered
  • Product never delivered
  • Cancellation after order

The product must be in new condition, undamaged, and its original packaging for a full refund; for opened or damaged products, a re-stocking fee will be charged depending on the item. 

Please note We have the power to reject returns that show symptoms of unreasonable wear, misuse, or damage.

For more details, don't hesitate to contact us at customerservice@impetrogear.com.